Return Policy
Though we strive to give you a great customer experience each time you shop with us, but considering the fact that same products cannot be used by other customers upon return due to hygiene factors, we don’t accept exchange or return of the products once sold or delivered.
In case of any problem or quality issue with the product, we exchange the product. All you need to do is give us a call within 24 hours of delivery. Our customer care details are +91-7666705705 or drop an email at customercare@ecoplanetstore.com
Exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an undamaged condition and subject to following terms:
Return / exchange / replacement for goods/ merchandise are subject to inspection and checking by The Ecotech Technologies (I) Pvt. Ltd. Team.
Damages due to neglect, improper usage or wrong application will not be covered; under our Exchange / Returns Policy.
Shipping charge would not be included in the refund value of your order as these are non-refundable charges.
Once your exchange / return request has been accepted, the exchange / refund process will be completed within 15-17 business days, subject to picking & product inspection.
Further for exchange / return of the products, Ecotech Technologies (I) Pvt. Ltd. will issue a Credits Notes. These Credit Notes can be utilized on a future purchase on our website www.ecoplanetstore.com.
Scanned copy of courier slip needs to be emailed to us within 7 business days of opening the exchange / return request.
Some special rules for promotional offers may override Ecotech Technologies (I) Pvt. Ltd. Exchange/ Returns Policy.
To check which items cannot be exchanged, please call our customer care number on +91-7666705705 through business days (Monday to Saturday) or mail us at customercare@ecoplanetstore.com. We are constantly working to include more and more products to our exchange list.
The final price of exchanged products should be equal to or more than the price of returned items.
In case you choose an item of higher value, you can pay the differential amount by way of Net Banking, Credit card / Debit card etc.
The product should be returned to our address at:
Ecotech Technologies (I) Pvt. Ltd., Unit No-52/53, 1st Floor, Gami Industrial Park, Plot No. C-39/A, TTC Industrial Area, Pawane MIDC, Navi Mumbai, Maharashtra-400709, India.
However, do give us a call and we can help you with the steps to follow in case of exchange / return:
Place your item in its original packaging.
Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice.
Send product for exchange by your courier and prepaid. We shall not accept unpaid courier and it will be returned to you and we will not be liable to pay for any damage.